Delivery Policy

1. Service Delivery Time:
   
   • Project timelines are discussed and agreed upon during the initial consultation.
   • Delivery time for web development and design services depends on the project scope and requirements.
   • Milestones will be set to ensure timely updates and delivery of the project phases.
     
     
2. Communication During Development:
   
   • Regular updates will be provided via email or scheduled meetings.
   • Clients can reach out for status updates or queries at any stage of the project.
     
     
3. Final Delivery:
   
   • Upon completion, the project will be delivered in the agreed format (e.g., uploaded to the client’s hosting server or provided as a downloadable file).
   • Clients will receive all necessary access credentials and documentation.
     
     
4. Delivery Locations:
   
   • Our services are available globally and can be delivered digitally.
     
     
5. Post-Delivery Support:
   
   • We provide free support for 30 days after delivery to address any issues.
   • Extended support and maintenance can be availed under a separate agreement.
     
     

Exchange and Revision Policy

1. Eligibility for Revisions:
   
   • Revisions are included as per the terms outlined in the initial agreement.
   • Additional revisions beyond the agreed terms may incur extra charges.
     
     
2. Revision Process:
   
   • Clients can request revisions by emailing us at info@splendorsoft.com with detailed feedback.
   • Minor changes are typically completed within 2-3 business days. More extensive changes will be scheduled accordingly.
     
     
3. Conditions for Revisions:
   
   • Revisions are limited to the scope of the original project. Major changes or additions will be treated as a new project.
   • Requests for revisions must be made within the support period following the delivery.
     
     
4. Non-Refundable Services:
   
   • Services such as initial consultation fees, hosting setup, and third-party integrations are non-refundable.
     
     
5. Addressing Errors:
   
   • If errors or issues arise due to our development work, we will correct them free of charge within the agreed support period.
     
     

Refund Policy

1. Refund Eligibility:
   
   • Refunds are only applicable if we fail to deliver the agreed-upon services within the specified timeline.
   • Refunds are not applicable once the project has been delivered and approved by the client.
2. Refund Process:
   
   • Refund requests must be submitted in writing to info@splendorsoft.com with details of the issue.
   • Approved refunds will be processed within 14 business days.

Contact Us For any questions or concerns regarding delivery, revisions, or refunds, please reach out to us:

• Email: info@splendorsoft.com
• Phone: +91 9022660067